For lighting products, you must notify us within 5 business days of the delivery date of the order and the item(s) will be replaced at no charge or we’ll issue a refund.
For thermostats, you can report a defective or damaged unit directly with the manufacturer and they will send a no cost replacement.
Please contact Lightbulbs.com support at (800) 948-1063 or via email at order_support@lightbulbs.com. For inquiries such as partial shipments, missing items, or wrong items you may contact Lightbulbs.com M-F, 8:00am-5:00pm CST.