Customer Service
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To cancel an order, first please email lightbulbs.com support at: order_support@lightbulbs.com for an update on the order status. You may contact us M-F, 800am-5:00pm CST. • If items have shipped and you no longer want the product, please follow our return policy once it arrives. • If no items ...
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What about product installation?
Con Edison does not provide product installation. Please see documentation on the product you purchased for instructions on installation. -
What happens if there was a problem with my delivery? Ie. (lost, partial shipment, etc.)
If you haven’t received your order, please check the tracking information that was provided and contact the shipper (FedEx or USPS) in the event there were delivery issues. Please contact Lightbulbs.com support at (800) 948-1063 or via email at order_support@lightbulbs.com. For inquiries such as... -
What if I received a defective product?
For lighting products, you must notify us within 5 business days of the delivery date of the order and the item(s) will be replaced at no charge or we’ll issue a refund. For thermostats, you can report a defective or damaged unit directly with the manufacturer and they will send a no cost replac...